by I thought my clients, colleagues and friends would enjoy this……my attempting to figure out if I am mentally retarded or stubborn. I am betting that the vote would be split. It has been great to gear back up with the Google For Work technologies over the past month, I completed and earned 27 credentials and four certifications….and then there was the one credential exam that kicked my ass…..I insisted on applying my logic rather than go back to the course materials…and the results speak for themselves. I think it proves that I could be mentally retarded….and hiding it well.
This was a lesson I hope the remember for quite some time.
The underlying background is that this dealt with a Customer Success Model that Google had developed for providing a proactive, engaged, and focused technology support program for customers that were committed to embracing transformation and change as part of their strategic business model. I approached the topic with my usual smart assed attitude that 30+ years as a CPA put me in a place that I wasn’t going to be taught much about customer success service delivery.
Well…I paid a real price in lost sleep and frustration….insisting on approaching it “my way” and applying my logic…after the third failure, it was clear that there was something wrong with the course materials. I actually did inquire and asked someone to check to see if the exam was functioning properly. It cost me two weeks of lost sleep and lots of frustration before I actually went through the course materials…and SURPRISE….I learned quite a lot from the materials.
We are going to attempt to implement our own variation of the CSS model for a number of our clients…and it had better work now that I have admitted to being this intractable in public. I hope I remember the lesson for a while.
